Diane is the heart of our community engagement, working with our partners and colleagues to create value in the community. She participates in countless community events, and that’s where you’ll often find her – in the community, helping and building relationships. Her kindness, energy and compassion shine through in everything she does.”
What was your first job, and what did you learn from it?
My first job was as a runner on the trading floor of the Chicago Mercantile Exchange, working in the foreign currency and agricultural markets. I was responsible for delivering buy, sell and market orders to the appropriate trader for execution via open outcry, and then retrieving the orders once they had been filled. This role taught me the importance of time management, effective communication and attention to detail.
What recent professional challenge taught you an important lesson, and how did you overcome it?
I applied for an internal position but did not receive the offer. It was a difficult and disappointing experience, but it taught me an important lesson: Sometimes, the timing isn’t right. I used this setback as motivation to refocus my goals and decided to return to school to pursue my master’s degree.
How do you stay innovative and forward-thinking in an ever-evolving industry?
I actively track industry trends, listen to client needs and embrace new technologies. A growth mindset helps me adapt quickly and stay ahead in a constantly evolving financial landscape.
In your opinion, what is the most exciting trend or development in banking right now?
One of the most exciting trends in banking is the integration of artificial intelligence to enhance customer experience, streamline operations and improve risk management. AI-driven personalization and predictive analytics are transforming how banks serve clients – making services faster, smarter and more efficient in today’s digital-first financial landscape.
What advice would you give to someone just starting their career in banking?
My advice to someone just starting their career in banking is to approach it with an open and curious mindset. Many people assume banking is limited to frontline roles like tellers, lenders or branch managers, but the industry offers a wide range of career paths. From compliance and risk management to marketing, operations, IT, financial analysis and wealth management – there are countless opportunities to explore.
If you weren’t a banker, what would you do for a living?
If I weren’t a banker, I would be an accountant, following in my father’s footsteps.
Who or what inspires you?
My three children are my greatest source of inspiration. Watching them grow, learn and approach life with curiosity and resilience motivates me to be the best version of myself – both personally and professionally.
What is the thing you have done/accomplished, professionally or personally, that you are the most proud of?
I’m incredibly proud to be a first-generation college graduate, a milestone made possible by the motivation and sacrifices of my parents. Earning my bachelor’s degree was my way of honoring them, while pursuing my master’s degree was something I did for myself. Both achievements represent hard work, resilience and growth.
What are you reading or listening to?
I am currently reading “Tides of Fire,” a thriller by #1 New York Times bestselling author James Rollins. I’ve read and enjoyed most of his books.
Tell us about something on your bucket list.
My bucket list includes vacationing in Africa to witness the Great Migration in the Serengeti National Park and visiting Zimbabwe to see the breathtaking Victoria Falls. I would also like to travel to Australia to snorkel the Great Barrier Reef.
